Job Description
Join our dynamic team as an IT Support Specialist in Long Beach, CA! We're urgently seeking a tech-savvy professional to deliver exceptional IT services and maintain seamless operations. This is your chance to make an immediate impact in a fast-paced environment with growth opportunities and competitive compensation.
At TechFlow Solutions, we pride ourselves on innovation and employee development. You'll be the backbone of our technical infrastructure, troubleshooting issues, and empowering colleagues with cutting-edge solutions. If you're passionate about technology and thrive in collaborative settings, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve user tickets via ServiceNow and helpdesk platforms
- Deploy and maintain Windows/macOS environments, including Active Directory
- Administer cloud services (O365, Azure) and security protocols
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Conduct endpoint security audits and patch management
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows 10/11, macOS, and cloud platforms
- Strong networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Experience with ServiceNow, SCCM, or similar tools
- Excellent problem-solving and communication skills
- Ability to lift 30 lbs and work flexible hours