Job Description
Join our dynamic IT team in Atlanta and become the backbone of our digital infrastructure! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical solutions to our growing enterprise. This urgent opening offers immediate impact in a collaborative environment with cutting-edge technology.
Enjoy competitive benefits, professional development opportunities, and the chance to work with Fortune 500 clients. If you thrive in fast-paced environments and excel at problem-solving, apply now to launch your career with us!
Responsibilities
- Provide Tier 2-3 technical support for 500+ users across Windows/macOS environments
- Manage Active Directory, Azure AD, and endpoint security solutions
- Diagnose and resolve complex hardware/software issues including network connectivity
- Deploy and maintain IT infrastructure including servers, cloud services, and mobile devices
- Document processes and create knowledge base articles for team scalability
- Collaborate with cybersecurity team on incident response and threat mitigation
Qualifications
- 3+ years of enterprise IT support experience with Windows 10/11 and macOS
- Expertise in Active Directory, Group Policy, and SCCM/MEM
- Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Certification required: CompTIA A+, Network+ or equivalent
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Excellent communication skills with ability to translate technical concepts
- Ability to lift 30lbs and work flexible hours during system outages