Job Description
Join our dynamic IT team as an Urgently Hiring IT Support Specialist in New York City! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This is an immediate opportunity to make an impact in a fast-paced environment with competitive compensation and growth potential.
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage Active Directory, Office 365, and cloud services (Azure/AWS)
- Implement cybersecurity protocols and vulnerability assessments
- Support AV systems, VoIP phones, and network infrastructure
- Create documentation for SOPs and technical procedures
- Collaborate with vendors for hardware/software procurement
- Lead onboarding/offboarding for employee tech assets
Qualifications
- 3+ years in Tier 2/3 IT support or helpdesk role
- CompTIA Network+ or equivalent certification required
- Expertise in Windows 10/11, macOS, and mobile device management
- Experience with ServiceNow or Jira ticketing systems
- Strong knowledge of TCP/IP, DNS, and VPN technologies
- Ability to work flexible hours including occasional on-call duty
- Bachelor's degree in IT or related field preferred