Job Description
Join our cutting-edge tech team as an IT Support Specialist at NexusTech Solutions! We're urgently seeking a passionate professional to deliver exceptional technical support to our innovative clients in the San Francisco Bay Area. This high-impact role offers competitive compensation, comprehensive benefits, and the opportunity to work with industry-leading technologies in a dynamic environment. If you thrive in fast-paced settings and excel at solving complex technical challenges, we encourage you to apply immediately!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues
- Manage and resolve user tickets via ticketing systems (ServiceNow/Jira) with SLA adherence
- Deploy and configure end-user devices (Windows/macOS) with security protocols
- Collaborate with cross-functional teams on system upgrades and cybersecurity initiatives
- Document technical procedures and create knowledge base articles
- Onboard new employees with IT systems and access provisioning
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, Active Directory, and Office 365
- Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- CompTIA A+/Network+ or equivalent certifications preferred
- Experience with ticketing systems and remote support tools
- Excellent communication and problem-solving skills
- Ability to work flexible hours including occasional on-call duty