Job Description
Join our dynamic tech team in San Jose's thriving innovation hub! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical solutions to our growing client base. This critical role requires a problem-solver who thrives in fast-paced environments and values customer-centric service. Enjoy competitive compensation, cutting-edge tools, and opportunities for career advancement in one of America's premier tech destinations.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and resolve IT service tickets via ticketing systems with SLA adherence
- Deploy and configure desktop/laptop systems, peripherals, and mobile devices
- Implement security protocols including patch management and access control
- Document IT procedures, knowledge base articles, and network diagrams
- Collaborate with vendors for hardware/software procurement and maintenance
- Maintain AV systems and video conferencing infrastructure
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote monitoring tools
- Excellent communication skills and customer service aptitude
- Ability to prioritize tasks and work independently under pressure