Job Description
We're urgently seeking a dedicated IT Support Specialist to join our dynamic team in Nashville. This is an immediate opportunity to provide critical technical support to our growing client base. You'll be the go-to expert for resolving complex IT issues while maintaining a seamless user experience. If you're passionate about technology and thrive in fast-paced environments, apply now to become part of Nashville's premier IT support team.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage user accounts, permissions, and security protocols across Active Directory
- Deploy and maintain virtual environments (VMware/Hyper-V) and cloud services
- Document all incidents, changes, and solutions in ITSM systems (ServiceNow/Jira)
- Collaborate with vendors for hardware procurement and software licensing
- Conduct system audits and implement cybersecurity best practices
- Train staff on new technologies and IT policies
Qualifications
- 3+ years of progressive IT support experience in enterprise environments
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in Windows Server administration and Active Directory management
- Hands-on experience with VPNs, firewalls, and endpoint protection solutions
- Strong troubleshooting skills for network connectivity issues (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication abilities
- Ability to work flexible hours including on-call rotations