Job Description
Are you a problem-solver passionate about technology? Apex Solutions Inc. is looking for a talented IT Support Specialist to join our growing team in Fresno, CA. We pride ourselves on providing top-tier technical support to our clients, ensuring seamless operations and user satisfaction. If you have a knack for diagnosing complex technical issues and a desire to help others succeed, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification reimbursement.
- A collaborative and inclusive work environment.
We are seeking an individual who is detail-oriented, proactive, and ready to take on new challenges in a fast-paced setting.
Responsibilities
- Troubleshoot and Resolve: Provide Tier 2 technical support for hardware, software, and network issues to end-users via phone, email, and remote access tools.
- Account Management: Manage user accounts, permissions, and Active Directory group memberships to ensure secure and efficient access.
- System Administration: Install, configure, and maintain desktop operating systems (Windows 10/11), mobile devices, and peripheral equipment.
- Network Support: Assist in diagnosing and resolving network connectivity problems, including Wi-Fi and VPN issues.
- Asset Management: Maintain an accurate inventory of IT assets, software licenses, and hardware repairs.
- Documentation: Create and update technical documentation, including standard operating procedures and incident reports.
- Training: Conduct basic IT training sessions for staff on new software and security protocols.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or related field preferred; High school diploma required.
- Experience: 2+ years of professional experience in IT support, Help Desk, or technical support roles.
- Technical Skills: Strong knowledge of Microsoft Windows 10/11, Microsoft Office 365, and Active Directory.
- Networking: Familiarity with networking concepts such as TCP/IP, DNS, DHCP, and VPNs.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Demonstrated ability to troubleshoot issues efficiently and escalate complex problems appropriately.
- Certifications: CompTIA A+ or Microsoft 365 Certified: Endpoint Administrator Associate is a plus.