Job Description
Join our dynamic team at TechSolutions Detroit as an IT Support Specialist! We're urgently seeking a tech-savvy professional to deliver exceptional IT support services across our Detroit operations. This is your opportunity to make an immediate impact in a fast-paced environment where your expertise will drive operational efficiency and user satisfaction. If you're passionate about solving technical challenges and thrive in collaborative settings, we want to hear from you today!
Responsibilities
- Provide on-site and remote technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across systems
- Install, configure, and maintain desktop/laptop hardware and peripherals
- Document IT processes, incidents, and solutions in the ticketing system
- Collaborate with vendors to resolve complex technical escalations
- Conduct regular system audits and security updates
- Train staff on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software/network issues
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Excellent communication and customer service abilities
- Valid driver's license and reliable transportation for on-site visits