Job Description
Join our dynamic team at NexusTech Solutions as we urgently seek a Senior IT Support Specialist to deliver exceptional technical services in Chicago's thriving downtown corridor. This critical role requires a proactive problem-solver with deep expertise in enterprise environments. You'll be instrumental in maintaining our cutting-edge infrastructure while providing seamless support to 200+ users across financial services clients. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in a growth-oriented organization.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems, Active Directory, and cloud services (Azure/O365)
- Manage and troubleshoot network infrastructure including firewalls, VPNs, and wireless systems
- Deploy and maintain endpoint security solutions including EDR and antivirus platforms
- Lead hardware/software lifecycle management including procurement, imaging, and decommissioning
- Document technical procedures and maintain knowledge base articles
- Collaborate with vendors for hardware repairs and software licensing
- Monitor system health using tools like SolarWinds and ServiceNow
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expert-level knowledge of Active Directory, Group Policy, and PowerShell scripting
- CompTIA Security+ or equivalent cybersecurity certification required
- Hands-on experience with virtualization (VMware/Hyper-V) and cloud migration
- Strong diagnostic skills for hardware/software issues across Windows/macOS
- Excellent communication abilities for technical documentation and user training
- Ability to work flexible hours including occasional on-call rotation
- Valid US driver's license for occasional client site visits