Job Description
Join our rapidly growing tech team as an IT Support Specialist in sunny San Antonio! We're urgently seeking a passionate problem-solver to deliver exceptional technical support to our dynamic client base. This is your chance to make an immediate impact in a collaborative environment where innovation thrives. Enjoy competitive compensation, comprehensive benefits, and the opportunity to advance your career in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Manage user accounts, permissions, and security protocols
- Deploy and maintain cloud infrastructure (Azure/O365)
- Document technical procedures and maintain service desk tickets
- Collaborate with cross-functional teams on IT projects
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, VPN, and remote desktop tools
- Strong troubleshooting skills for hardware/software issues
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional weekends
- Valid Texas driver's license preferred