Job Description
Urgent Hiring: Senior IT Support Specialist in Albuquerque, NM! Join our innovative tech team and become the backbone of our digital infrastructure. We're seeking a dynamic professional to deliver exceptional technical support across our growing organization. This high-impact role demands problem-solving excellence and customer-centric service delivery in a fast-paced environment. Immediate start available for the right candidate!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve IT service tickets with SLA adherence
- Deploy and maintain desktop/laptop configurations across 200+ endpoints
- Administer Active Directory, Azure AD, and cloud-based applications
- Document SOPs and knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and maintenance
- Lead cybersecurity awareness training for staff
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and virtualization (VMware/Hyper-V)
- Strong troubleshooting skills with network protocols (TCP/IP, DNS, DHCP)
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Excellent communication skills for cross-departmental collaboration
- Ability to manage multiple priorities under tight deadlines