Job Description
We're urgently seeking a dynamic IT Support Specialist to join our innovative team in Portland, OR. As a critical member of our technology department, you'll empower our workforce through seamless technical solutions and proactive system maintenance. This is your chance to make an immediate impact in a fast-paced environment where your expertise directly drives business success. We offer competitive compensation, comprehensive benefits, and opportunities for rapid career advancement. Join us now and help shape the future of workplace technology!
Responsibilities
- Provide Tier 2/3 technical support for 500+ users across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure troubleshooting
- Deploy and maintain endpoint security solutions (EDR, MDM)
- Document SOPs and create knowledge base articles for recurring issues
- Collaborate with vendors for hardware/software procurement and licensing
- Lead hardware refresh cycles and asset management processes
- Support AV systems and conference room technology deployments
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- CompTIA Network+ or equivalent networking certification required
- Strong scripting skills (PowerShell, Python) for automation
- Experience with ServiceNow or ITSM platforms
- Ability to prioritize tasks and resolve incidents under pressure
- Excellent communication skills with technical/non-technical stakeholders