Job Description
Join our innovative team at CyberSecure Solutions, a leading cybersecurity firm serving the Southwest. We're seeking a dedicated Senior IT Support Engineer to deliver exceptional technical support to our growing client base in El Paso. This role offers the opportunity to work with cutting-edge technologies while maintaining a healthy work-life balance in our vibrant desert community.
As a key member of our IT support division, you'll troubleshoot complex hardware/software issues, implement security protocols, and optimize system performance. We provide comprehensive training, competitive benefits, and a collaborative environment where your expertise drives tangible results. If you're passionate about technology and thrive in client-facing roles, this is your next career move.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Implement and maintain network security protocols including firewalls and VPNs
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/Azure)
- Provide remote and on-site technical support to enterprise clients
- Document incident reports, knowledge base articles, and SOPs
- Collaborate with cybersecurity team on threat mitigation and patch management
- Train end-users on system best practices and security awareness
Qualifications
- 3+ years of enterprise IT support experience with Windows/macOS
- CompTIA Security+ or equivalent certification required
- Expertise in Active Directory, Azure AD, and cloud migration
- Strong knowledge of network infrastructure (routers, switches, firewalls)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills in English and Spanish (bilingual preferred)
- Ability to lift 30 lbs for hardware installations
- Valid Texas driver's license for occasional client site visits