Job Description
Are you a problem-solving enthusiast with a passion for technology? Apex Tech Solutions is looking for a dedicated IT Support Specialist to join our dynamic team in Oklahoma City. We are a rapidly growing company committed to delivering excellence in technology infrastructure and user support.
In this role, you will be the bridge between our technology and our people. You will provide essential technical assistance, ensuring our employees have the tools and support they need to succeed. We offer a collaborative environment, competitive benefits, and a clear path for career advancement.
Responsibilities
- Provide Level 2 technical support to end-users via phone, email, and in-person for hardware and software issues.
- Manage and troubleshoot Windows 10/11 and macOS operating systems, including Active Directory integration.
- Install, configure, and maintain peripherals such as printers, scanners, and mobile devices.
- Monitor system performance and apply security patches to prevent vulnerabilities.
- Document all support tickets and resolutions accurately in our ticketing system.
- Conduct user training on new software applications and security best practices.
- Collaborate with the Network Engineering team to resolve complex infrastructure issues.
Qualifications
- Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (equivalent experience accepted).
- CompTIA A+ and Network+ certifications are highly preferred.
- Minimum of 2-4 years of professional experience in IT support or help desk roles.
- Strong proficiency with Microsoft Office 365, Windows 10/11, and macOS.
- Experience using remote support tools (e.g., TeamViewer, LogMeIn, RMM software).
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to prioritize tasks and work effectively in a fast-paced, team-oriented environment.