Job Description
Join our dynamic IT team at Nevada Tech Solutions, where innovation meets reliability. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base in Las Vegas. You'll be the backbone of our operations, ensuring seamless system functionality and user satisfaction. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, cloud services (Azure/O365), and endpoint security
- Deploy and configure workstations, servers, and mobile devices
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Monitor system health and proactively resolve performance bottlenecks
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in cloud platforms (AWS/Azure) and virtualization (VMware)
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with Service Desk tools (Jira/ServiceNow)
- Excellent troubleshooting and communication skills
- Ability to work flexible hours including occasional on-call duties