Job Description
Join our dynamic team at TechNash Solutions as an IT Support Specialist and become the backbone of our client's digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional IT support in Nashville's thriving business district. You'll work with cutting-edge technologies and collaborate with talented professionals in a fast-paced environment. If you're passionate about solving technical challenges and delivering outstanding user experiences, this is your next career move.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, VPN configurations, and cloud services (O365, Azure)
- Deploy and maintain endpoint security solutions across 500+ devices
- Document IT processes and create knowledge base articles
- Coordinate with vendors for hardware/software procurement
- Lead IT projects including system migrations and upgrades
- Maintain compliance with cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows 10/11, macOS, and Linux environments
- Strong knowledge of TCP/IP networking and cloud services
- Experience with Service Desk ticketing systems (Jira, Zendesk)
- Excellent troubleshooting and problem-solving skills
- Ability to work independently and manage multiple priorities