Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in the heart of Portland's thriving tech scene. We're seeking a passionate professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, cloud services (Azure/O365), and endpoint security solutions
- Deploy and configure Windows/macOS systems across 200+ endpoints
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and maintenance
- Lead cybersecurity awareness training for 50+ employees
- Optimize IT infrastructure to support hybrid work environments
Qualifications
- 3+ years in enterprise IT support with Windows/macOS expertise
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in SCCM, Intune, and PowerShell scripting
- Experience with VoIP systems (Teams/Zoom) and VPN solutions
- Strong problem-solving skills with SLA-driven mindset
- Bachelor's in IT/Cybersecurity or equivalent experience
- Ability to lift 30lbs for equipment maintenance tasks