Job Description
Are you a technical problem solver looking to make an impact in the heart of the Motor City? TechFlow Detroit is seeking a skilled IT Support Specialist to join our growing team. We pride ourselves on delivering top-tier technical solutions to our clients, and we need a dedicated professional to ensure our internal systems run flawlessly.
In this role, you will serve as the primary point of contact for all IT-related inquiries, acting as the bridge between our users and our technical infrastructure. You will have the opportunity to work with cutting-edge technologies while fostering a collaborative and supportive work environment.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and prioritize IT tickets using ServiceNow and Jira Service Management.
- Perform user onboarding and offboarding, including account setup and equipment distribution.
- Conduct routine hardware maintenance, software updates, and patch management.
- Collaborate with the engineering team to identify and resolve recurring technical bottlenecks.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- CompTIA A+ certification is strongly preferred.
- 3+ years of professional experience in IT support or help desk environments.
- Proficient in Microsoft Windows 10/11 and Microsoft Office 365.
- Strong understanding of Active Directory and basic networking concepts.