Job Description
Join our dynamic IT team as an Urgently Hiring IT Support Specialist in Jacksonville, FL! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. This high-impact role requires immediate availability and offers rapid career advancement in a cutting-edge environment. Enjoy comprehensive benefits, flexible work arrangements, and the chance to shape our IT infrastructure.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, user accounts, and security protocols
- Deploy and maintain Windows 10/11 workstations and cloud solutions
- Collaborate with vendors for hardware procurement and maintenance
- Document IT processes and maintain service desk ticketing system
- Lead cybersecurity awareness training for employees
- Optimize system performance through proactive monitoring
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expert proficiency in Windows OS, Microsoft 365, and Azure
- Strong knowledge of TCP/IP networking and VPN technologies
- Experience with ServiceNow or similar ticketing systems
- Ability to troubleshoot complex hardware/software issues independently
- Excellent communication skills with ability to train non-technical users
- Valid Florida driver's license for occasional site visits