Job Description
We're urgently seeking a dynamic IT Support Specialist to join our high-growth team in Boston. As the first point of contact for technical issues, you'll empower 150+ employees with seamless tech solutions while driving innovation in our digital workspace. This is your chance to make an immediate impact in a collaborative environment where your expertise directly shapes our operational excellence.
What we offer:
- Comprehensive benefits package including health/dental/vision
- Professional development stipend for certifications
- Hybrid work model (3 days office, 2 remote)
- Modern tech stack and cutting-edge tools
- Fast-paced growth opportunities
Responsibilities
- Provide Tier 2/3 technical support for hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure troubleshooting
- Deploy and maintain network security protocols (firewalls, VPNs, endpoint protection)
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and service level agreements
- Lead IT projects including software rollouts and system upgrades
- Monitor system health and proactively address potential disruptions
Qualifications
- 3+ years in enterprise IT support with help desk experience
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- Certification required: CompTIA A+, Network+, or equivalent
- Strong background in network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication skills with ability to translate technical concepts
- Proven problem-solving approach with analytical mindset
- Ability to prioritize tasks in fast-paced environments