Job Description
Join Capitol Tech Solutions as a key IT Support Specialist in the heart of Washington DC. We're seeking a tech-savvy professional to deliver exceptional IT services to our government and private sector clients. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic environment. Our team values innovation, collaboration, and excellence in service delivery.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, user accounts, and access permissions
- Deploy and maintain Windows/macOS environments and cloud applications
- Collaborate with security teams on endpoint protection and compliance
- Document IT procedures and maintain knowledge base articles
- Support virtualization platforms (VMware/Hyper-V) and backup systems
- Assist in IT asset lifecycle management and procurement
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of TCP/IP, DNS, DHCP, and VPN technologies
- Experience with ticketing systems (ServiceNow/Jira) and remote support tools
- Ability to handle sensitive government data with strict compliance protocols
- Excellent problem-solving and customer communication skills