Job Description
Join our dynamic IT team at TechNova Solutions in Virginia Beach! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. This role offers the opportunity to work with cutting-edge technologies while providing critical support that keeps businesses running smoothly. If you're passionate about solving complex technical challenges and thrive in a fast-paced environment, we encourage you to apply immediately.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage and resolve system outages, security incidents, and user access issues
- Deploy and configure Windows/macOS systems, mobile devices, and cloud applications
- Document technical procedures, solutions, and asset inventory in ITSM systems
- Collaborate with cross-functional teams on IT projects and system improvements
- Conduct user training on security best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ and Network+ certifications (or equivalent)
- Proficiency in Active Directory, Azure AD, and endpoint management tools
- Strong troubleshooting skills for Windows/macOS, networking, and cloud services
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)
- Excellent communication skills and ability to translate technical concepts
- Valid driver's license and reliable transportation for on-site support