Job Description
Join our dynamic IT team at Coastal Tech Solutions, where innovation meets coastal charm. We're seeking a Senior IT Support Specialist to empower our growing workforce with seamless technology solutions. As a key member of our IT department, you'll transform technical challenges into opportunities while enjoying Virginia's vibrant tech scene and beachside lifestyle. Competitive compensation, comprehensive benefits, and a culture that values work-life balance await you.
Responsibilities
- Provide Tier 2-3 technical support for 150+ employees across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure deployments
- Lead hardware/software lifecycle management and vendor negotiations
- Develop IT documentation and conduct security awareness training
- Collaborate on network upgrades and cybersecurity initiatives
- Monitor system performance and proactively resolve bottlenecks
- Mentor junior support staff and optimize helpdesk workflows
Qualifications
- Bachelor's degree in IT/Computer Science or equivalent experience
- 5+ years in enterprise IT support with Windows Server administration
- CompTIA Security+ and Microsoft 365 certifications required
- Expertise in virtualization (VMware/Hyper-V) and cloud platforms
- Strong troubleshooting skills with network infrastructure (Cisco/Juniper)
- Experience managing helpdesk ticketing systems (ServiceNow/BMC)
- Excellent communication skills and customer service mindset
- Ability to lift 30lbs for equipment maintenance tasks