Job Description
Join our dynamic IT team in the heart of Chicago! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance across our growing organization. This critical role requires a proactive problem-solver who thrives in fast-paced environments and can maintain seamless IT operations for 100+ users.
Why Join Us? Competitive compensation, comprehensive benefits package, and the opportunity to work with cutting-edge technology in a collaborative, growth-oriented culture. Immediate start date available for the right candidate!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and in-person
- Deploy and configure Windows/macOS workstations, peripherals, and mobile devices
- Manage Active Directory, Office 365, and cloud-based SaaS applications
- Document IT processes and maintain accurate asset management records
- Collaborate with vendors for hardware procurement and service-level agreements
- Implement cybersecurity best practices and incident response protocols
- Train end-users on new technology and digital workflows
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent technical expertise
- Proficiency in Windows 10/11, macOS, and Microsoft 365 administration
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Excellent communication and customer service skills
- Ability to prioritize tasks and work independently under pressure
- Valid Illinois driver's license for occasional off-site support