Job Description
Join our dynamic IT team in Charlotte, NC! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance and maintain system integrity. This is a critical role requiring immediate availability to resolve infrastructure challenges and ensure seamless operations. If you're passionate about technology and thrive in fast-paced environments, apply now to make an immediate impact!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols
- Deploy and maintain Windows/macOS systems and cloud services (Azure/O365)
- Diagnose and resolve network connectivity problems
- Document technical procedures and maintain IT asset inventory
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications or equivalent
- Proficiency in Active Directory, VPN, and remote desktop solutions
- Strong troubleshooting skills for Windows/macOS environments
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Ability to work flexible hours including occasional on-call duty