Job Description
Join our elite IT team in the heart of Los Angeles! NexusTech Solutions is urgently seeking a Senior IT Support Specialist to deliver cutting-edge technical support to our dynamic client base. As a pivotal member of our IT department, you'll drive operational excellence in a fast-paced environment while enjoying competitive compensation and career growth opportunities. Immediate start available for the right candidate.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Manage and maintain Windows/macOS environments, including Active Directory and cloud services
- Lead cybersecurity initiatives including endpoint protection and vulnerability assessments
- Document SOPs and create knowledge base articles for IT processes
- Collaborate with cross-functional teams to implement technology solutions
- Monitor system performance and proactively address potential bottlenecks
Qualifications
- 5+ years of progressive IT support experience in corporate environments
- Expertise in Windows Server administration, Active Directory, and Azure/O365
- CompTIA Security+ or equivalent certification required
- Strong troubleshooting skills for complex network and hardware issues
- Experience with ITIL framework and service desk operations
- Excellent communication skills with ability to train non-technical staff