Job Description
Join our award-winning IT team at TechSolutions Inc., a leading tech innovator in Los Angeles! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to 500+ employees across our vibrant Santa Monica campus. This hybrid role offers the perfect blend of remote flexibility and in-person collaboration, with opportunities to work with cutting-edge technology and grow your career in one of America's most dynamic tech hubs.
As a key member of our IT Operations team, you'll be instrumental in maintaining our digital infrastructure while providing white-glove support to executive staff, engineering teams, and creative professionals. You'll gain exposure to cloud systems, cybersecurity protocols, and enterprise-scale deployments while working alongside industry experts.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and VPN configurations for remote workforce
- Implement cybersecurity best practices including endpoint protection and access controls
- Support AV equipment, video conferencing systems, and IoT devices in hybrid workspaces
- Document IT processes and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service level agreements
- Mentor junior technicians through ticket triage and escalation protocols
Qualifications
- 5+ years of enterprise-level IT support experience with Windows/macOS
- CompTIA Security+ or equivalent cybersecurity certification required
- Expert knowledge of Azure AD, Intune, and Microsoft 365 administration
- Hands-on experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Cisco networking fundamentals and LAN/WAN troubleshooting expertise
- Exceptional communication skills for cross-departmental collaboration
- Bachelor's degree in Computer Science or related field preferred