Job Description
We're urgently seeking a highly skilled IT Support Specialist to join our dynamic team in New York City. As a critical member of our IT department, you'll ensure seamless technical operations across our Manhattan headquarters. This high-impact role requires immediate availability to resolve complex infrastructure challenges and deliver exceptional user experiences. Join us in revolutionizing enterprise tech support with cutting-edge solutions and a collaborative culture.
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ endpoints
- Manage Active Directory, Office 365, and cloud infrastructure
- Implement security protocols and conduct vulnerability assessments
- Provide Tier-3 support for network, server, and virtualization environments
- Document SOPs and create technical knowledge base articles
- Lead cross-functional IT projects including system migrations
- Mentor junior technicians and conduct technology training
Qualifications
- 5+ years enterprise IT support experience in NYC metro area
- Expert-level certifications: CompTIA Security+, AWS/Azure
- Advanced knowledge of Windows 10/11, macOS, and Linux
- Experience with SCCM, Intune, and endpoint management tools
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- Proven ability to manage critical incidents under pressure
- Bachelor's degree in Computer Science or equivalent experience