Job Description
We're urgently seeking a passionate IT Support Specialist to join our dynamic team in Nashville! As a critical member of our technology department, you'll ensure seamless IT operations for 500+ employees across our growing organization. This high-impact role offers immediate start date and competitive benefits including health insurance, 401k matching, and professional development stipends.
Why join us? Our Nashville headquarters is a hub of innovation in the healthcare tech sector, offering collaborative workspaces, flexible scheduling, and opportunities for rapid career advancement. We're expanding our IT team by 40% this quarter and need your expertise to hit the ground running!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and O365 administration with emphasis on security protocols
- Deploy and troubleshoot virtual infrastructure (VMware/Hyper-V) and cloud services
- Document IT processes using ServiceNow and maintain knowledge base articles
- Lead IT projects including hardware refresh cycles and software migrations
- Collaborate with vendors for procurement and SLA management
- Mentor junior technicians and conduct quarterly IT security training
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, and Security+ certifications required
- Expertise in Windows 10/11 Pro/Enterprise and macOS deployment
- Strong knowledge of Azure cloud services and hybrid networking
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Ability to prioritize tasks in high-pressure situations
- Excellent communication skills for both technical and non-technical audiences
- Valid Tennessee driver's license for occasional site visits