Job Description
Immediate opportunity for an IT Support Specialist in New York City! We're seeking a highly motivated professional to join our dynamic tech team. This urgent role requires exceptional troubleshooting skills and a passion for delivering seamless user experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (AWS/GCP)
- Deploy and maintain hardware/software lifecycle management
- Lead cybersecurity incident response and vulnerability remediation
- Document SOPs and create technical knowledge base articles
- Collaborate with vendors for hardware procurement and service level agreements
Qualifications
- 3+ years enterprise IT support experience in hybrid environments
- Expertise in Windows 10/11, macOS troubleshooting, and SCCM/MEM
- CompTIA Security+ or equivalent certification required
- Strong networking skills (TCP/IP, DNS, DHCP, VPN)
- Experience with ITIL incident/problem/change management
- Proficient in PowerShell and automation scripting
- Excellent communication skills with ability to train non-technical staff