Job Description
Join our dynamic IT team in El Paso immediately! We're seeking a proactive Senior IT Support Specialist to resolve critical infrastructure issues and deliver exceptional technical support to our growing client base. This urgent opening requires immediate availability to tackle complex challenges in a fast-paced environment.
As a key member of our operations, you'll maintain network stability, implement security protocols, and drive digital transformation initiatives. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in one of Texas's most vibrant tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Implement cybersecurity best practices including endpoint protection and VPN
- Provide Tier 2/3 support for network, VoIP systems, and mobile devices
- Document procedures and create knowledge base articles
- Coordinate with vendors for hardware procurement and service contracts
- Maintain compliance with HIPAA and industry regulations
Qualifications
- 5+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ and Network+ certifications required
- Expertise in Windows Server administration and PowerShell scripting
- Strong familiarity with ServiceNow or ITSM platforms
- Experience with virtualization (VMware/Hyper-V) and cloud migration
- Excellent troubleshooting skills with network diagnostics tools
- Bilingual (English/Spanish) preferred for client interactions