Job Description
Join TechFlow Solutions' dynamic IT team and become the backbone of our cutting-edge operations! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our 500+ employees in the Bay Area. You'll work in a collaborative environment where innovation meets reliability, supporting our mission to transform industries through technology. Enjoy competitive benefits, professional development opportunities, and a culture that values work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and endpoint security solutions (Intune, CrowdStrike)
- Deploy and maintain virtual infrastructure (VMware) and cloud services (AWS/Azure)
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware/software procurement and service level agreements
- Lead IT projects including workstation refreshes and system migrations
- Mentor junior technicians and implement continuous improvement initiatives
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expert-level knowledge of Windows 10/11, macOS, and Microsoft 365
- Certifications: CompTIA A+/Network+, Microsoft 365 Certified: Modern Desktop Administrator
- Strong experience with endpoint management tools (Intune, SCCM) and VPN solutions
- Excellent troubleshooting skills with network protocols (TCP/IP, DNS, DHCP)
- Experience with ITSM tools (ServiceNow, Jira Service Management) and ticketing systems
- Ability to prioritize tasks in fast-paced environments and communicate technical concepts clearly