Job Description
Join our dynamic team as a Senior IT Support Specialist in Seattle! TechFlow Solutions is urgently seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our growing client base. This high-impact role combines hands-on technical expertise with outstanding client service in a fast-paced environment. If you thrive on solving complex challenges and making technology work seamlessly, we want you on our team!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and troubleshoot Windows/macOS environments, Active Directory, and cloud services (Azure/O365)
- Deploy and maintain endpoint security solutions including antivirus and EDR
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades and migrations
- Monitor system health using tools like SCCM, SolarWinds, and ServiceNow
- Deliver user training on security best practices and new technologies
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- CompTIA Network+ or Microsoft 365 Certified: Modern Desktop Administrator
- Expert-level troubleshooting skills for Windows/macOS, Active Directory, and cloud services
- Experience with endpoint security solutions (CrowdStrike, SentinelOne)
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP)
- Excellent communication skills with ability to translate technical concepts
- Experience with ITSM tools (ServiceNow, Jira)
- A+ certification preferred