Job Description
Join our dynamic IT team at NexusTech Solutions! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing Denver-based workforce. As a critical member of our operations team, you'll ensure seamless system functionality while collaborating with cross-functional departments. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a cutting-edge environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues across 150+ endpoints
- Manage Active Directory, Windows/macOS deployments, and cloud infrastructure (Azure/O365)
- Implement cybersecurity protocols and conduct vulnerability assessments
- Document IT procedures and maintain asset management databases
- Collaborate with vendors for hardware/software procurement and licensing
- Train employees on digital security best practices and system usage
- Monitor system performance and proactively address potential outages
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in Windows Server administration and cloud services
- Strong troubleshooting skills for hardware, network, and application issues
- Experience with ITIL processes and service desk ticketing systems
- Excellent communication skills for technical and non-technical stakeholders
- Ability to work independently while collaborating in fast-paced settings
- Valid Colorado driver's license for occasional off-site support