Job Description
Urgent Hiring Opportunity in Indianapolis! Join our dynamic IT team as a Senior IT Support Specialist. We're seeking a tech-savvy professional to deliver exceptional support to 200+ users across our growing organization. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Azure AD, and cloud service integrations
- Lead system migrations, patch management, and security compliance initiatives
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service-level agreements
- Mentor junior staff and optimize IT workflows using ITSM tools
Qualifications
- 5+ years in IT support with 2+ years in enterprise environments
- Expertise in Windows Server, Office 365, and endpoint management tools
- Certifications: CompTIA A+/Network+, Microsoft Azure Fundamentals
- Experience with ServiceNow, Jira, or similar ITSM platforms
- Strong problem-solving skills with network troubleshooting expertise
- Ability to work independently and manage competing priorities