Job Description
Join our dynamic IT team in the heart of Washington DC! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our government and corporate clients. This high-impact role requires a proactive problem-solver ready to tackle complex infrastructure challenges while maintaining top-tier service standards. Enjoy competitive benefits, cutting-edge technology, and opportunities for rapid career growth in a mission-critical environment.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems, networking hardware, and cloud infrastructure
- Manage Active Directory, VPN configurations, and endpoint security solutions
- Diagnose and resolve hardware/software issues with SLA-driven urgency
- Document IT procedures and maintain knowledge base articles
- Coordinate with vendors for hardware repairs and software licensing
- Implement cybersecurity best practices for compliance with federal standards
- Support office relocations and new employee onboarding workflows
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Security+ or equivalent certification required
- Expertise in Windows Server administration and Azure AD
- Strong networking knowledge (TCP/IP, DNS, DHCP, VLANs)
- Experience with Service Desk tools (Jira, ServiceNow, or ZenDesk)
- Ability to handle high-pressure situations with diplomatic communication
- Active government security clearance preferred
- Bachelor's degree in IT or related field