Job Description
Join our dynamic team as a Senior IT Support Specialist in Seattle! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This is a direct-hire, immediate-start opportunity with competitive compensation and a collaborative work environment. Enjoy hybrid flexibility while supporting Fortune 500 clients with cutting-edge technology solutions. Apply now to be part of Seattle's premier IT services provider!
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems, cloud infrastructure, and enterprise applications
- Manage Active Directory, VPN configurations, and network troubleshooting (Cisco/Juniper)
- Execute hardware/software deployments, migrations, and patch management across 500+ endpoints
- Lead incident response for security incidents and system outages with SLA adherence
- Document SOPs, knowledge base articles, and technical documentation
- Mentor junior technicians and conduct IT security awareness training
- Collaborate with vendors for hardware procurement and software licensing
Qualifications
- 3+ years enterprise IT support experience with Windows Server 2019+ and macOS Big Sur+
- CCNA/CompTIA Security+ certification or equivalent networking expertise
- Proficiency in PowerShell scripting and SCCM/Intune deployment
- Experience with Azure AD, M365, and cloud security protocols
- Strong customer service skills with ability to translate technical concepts for non-technical users
- CompTIA A+ and/or ITIL certification preferred
- Valid Washington State driver's license for occasional on-site support