Job Description
Are you a technical problem solver looking for an urgent opportunity in the heart of San Francisco? Apex Innovations is expanding rapidly and is currently seeking a skilled IT Support Specialist to join our elite technical team.
We are looking for a dedicated professional who can bridge the gap between complex technology and user needs. If you have a passion for hardware, software, and network stability, we want to hear from you immediately.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Work in a cutting-edge tech environment in downtown SF.
- Opportunity for rapid career growth within a stable organization.
- Flexible work arrangements and a collaborative culture.
Responsibilities
- Tier 2 Support: Provide advanced technical troubleshooting and support for hardware, software, and network issues via ticketing systems.
- Hardware Lifecycle: Manage the deployment, configuration, and maintenance of laptops, desktops, printers, and mobile devices.
- Software Management: Assist in the deployment of applications, patch management, and ensuring OS compliance across the organization.
- Network Security: Monitor network performance and assist in maintaining a secure IT infrastructure.
- User Training: Conduct onboarding sessions and provide end-user training to ensure maximum productivity.
- Vendor Coordination: Liaise with third-party vendors for service contracts and hardware repairs.
Qualifications
- Experience: Minimum of 2-3 years of experience in IT support or a similar technical role.
- Operating Systems: Strong proficiency in Windows 10/11 and macOS environments.
- Networking: Solid understanding of TCP/IP, DNS, DHCP, and basic network troubleshooting.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical staff.
- Helpdesk: Experience with ITSM tools (e.g., ServiceNow, Zendesk) is a plus.
- Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.