Job Description
Join our dynamic IT team as an IT Support Specialist in El Paso, TX! We're urgently seeking a tech-savvy professional to deliver exceptional technical support and maintain our digital infrastructure. This is your chance to make an immediate impact in a fast-paced environment with growth opportunities. Apply now and become part of our innovative team!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and security protocols
- Deploy and maintain network infrastructure (routers, switches, firewalls)
- Provide remote and on-site technical support to 200+ employees
- Document IT processes and maintain knowledge base
- Collaborate with vendors for equipment procurement and maintenance
- Implement cybersecurity best practices and data protection measures
- Support cloud services (Microsoft 365, Azure) and mobile devices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+ or Network+ certification required
- Proficiency in Windows 10/11 and Active Directory
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional weekends
- Bachelor's degree in IT or related field preferred