Job Description
Join our dynamic IT team in Washington DC as we urgently seek a Senior IT Support Specialist to deliver exceptional technical assistance to federal agency clients. This high-impact role requires immediate availability and expertise in enterprise-level infrastructure support. You'll be the backbone of our operations, ensuring seamless technology experiences for mission-critical government projects.
We offer competitive compensation, comprehensive benefits including health/dental/vision, flexible work arrangements, and opportunities for professional growth in a cutting-edge environment. If you're passionate about solving complex technical challenges and thrive in fast-paced settings, we encourage you to apply immediately.
Responsibilities
- Provide Tier 2-3 technical support for 500+ federal employees including hardware/software troubleshooting, network diagnostics, and security incident response
- Manage Active Directory, Azure AD, and Intune environments for enterprise-wide device management
- Deploy and maintain virtual infrastructure (VMware/Hyper-V) and cloud services (AWS/Azure)
- Lead disaster recovery testing and business continuity planning for critical systems
- Document SOPs and create knowledge base articles for IT processes
- Collaborate with vendors for hardware procurement and software licensing management
- Mentor junior IT staff and conduct technology training sessions
Qualifications
- 5+ years of progressive IT support experience with federal government compliance knowledge (FISMA, NIST)
- Expert-level certification: CompTIA Security+ CE or equivalent CISSP/CISSP
- Advanced proficiency in Windows Server administration, PowerShell scripting, and SCCM
- Strong background in network security (firewalls, VPN, IDS/IPS) and endpoint protection solutions
- Experience with ServiceNow or similar ITSM platforms for ticket management
- Excellent communication skills with ability to translate technical concepts for non-technical stakeholders
- Ability to obtain Public Trust clearance (US citizenship required)
- CCNA or equivalent networking certification preferred