Job Description
Join our award-winning IT team at InnovateTech Solutions as we undergo rapid expansion! We're urgently seeking a Senior IT Support Specialist to deliver exceptional technical support to 500+ users in our downtown Indianapolis headquarters. This high-impact role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a cutting-edge environment.
Our ideal candidate thrives in fast-paced settings and possesses deep expertise in enterprise-level infrastructure. You'll be instrumental in maintaining our 99.9% uptime SLA while implementing innovative support strategies. If you're passionate about technology and excel at solving complex technical challenges, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain security protocols including endpoint protection and VPN access
- Lead hardware lifecycle management including procurement, deployment, and decommissioning
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and licensing
- Maintain compliance with ITIL best practices and security standards
Qualifications
- 5+ years of enterprise IT support experience with Windows Server administration
- Expert-level knowledge of Active Directory, Group Policy, and SCCM
- CompTIA Security+ or equivalent certification required
- Experience with cloud platforms (AWS/Azure) and SaaS applications
- Strong troubleshooting skills for network issues using Wireshark/NetFlow
- Excellent communication abilities with non-technical stakeholders
- Ability to lift 30lbs and work flexible hours during system outages