Job Description
We are seeking a highly skilled and customer-focused IT Support Specialist to join our dynamic team in Phoenix, Arizona. If you thrive in a fast-paced environment and enjoy solving complex technical problems to keep business operations running smoothly, we want to hear from you. At Apex Digital Solutions, we offer a hybrid work model, competitive benefits, and a clear path for career advancement.
Why Join Us?
- Hybrid work flexibility (3 days in-office).
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement.
- State-of-the-art equipment and modern tech stack.
As part of our IT team, you will be the first point of contact for our employees, ensuring seamless access to technology and services.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and remote tools.
- Manage and maintain the company IT service desk ticketing system (e.g., Jira Service Management) to ensure timely resolution.
- Configure, deploy, and troubleshoot end-user devices including laptops, smartphones, and peripherals.
- Perform regular system backups, patch management, and security audits to protect company data.
- Onboard new employees by setting up workstations, accounts, and providing necessary training.
- Collaborate with the network engineering team to troubleshoot connectivity issues and optimize network performance.
- Document all technical procedures and maintain an up-to-date knowledge base.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Minimum of 3-5 years of experience in IT support, Help Desk, or a related technical role.
- Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator (MS-102) are a strong plus.
- Deep knowledge of Windows 10/11 and macOS operating systems.
- Experience with Active Directory, Group Policy, and Microsoft Office 365.
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Excellent communication and customer service skills.