Job Description
Join a dynamic team where your technical skills make a real impact. InnovateTech Solutions is seeking a detail-oriented IT Support Specialist to join our Tulsa, OK office. In this role, you will be the first point of contact for our employees, ensuring our technology infrastructure runs smoothly and efficiently. If you have a passion for troubleshooting and a customer-first mindset, we want to meet you.
We offer a competitive benefits package, a collaborative work environment, and opportunities for professional growth. Come help us build the future of technology in Oklahoma.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and resolve tickets in the ServiceNow help desk system within SLA guidelines.
- Deploy, configure, and maintain desktop workstations, laptops, and mobile devices.
- Troubleshoot connectivity issues, including Wi-Fi, VPN, and cabling infrastructure.
- Perform regular system backups and ensure data integrity across the organization.
- Conduct user training sessions and create documentation for common IT procedures.
- Collaborate with the network engineering team to identify and resolve infrastructure bottlenecks.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ Certification or similar IT support certification is preferred.
- Proven experience in a Help Desk or IT Support role.
- Strong knowledge of Windows 10/11, macOS, and Microsoft Office Suite.
- Familiarity with Active Directory and basic networking concepts.
- Excellent written and verbal communication skills with a customer-centric approach.
- Ability to lift and carry IT equipment (up to 50 lbs) as needed.