Job Description
Join our dynamic team as a Senior IT Support Specialist at TechSolutions Inc., where innovation meets excellence. We're seeking a technically skilled professional to deliver exceptional IT support across our Austin headquarters. This hybrid role offers the opportunity to work with cutting-edge technology while making a tangible impact on our organization's digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and a culture that values continuous learning and professional growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, VPN configurations, and cloud-based applications (Office 365, Azure)
- Deploy and maintain security protocols including endpoint protection and access controls
- Collaborate with cross-functional teams to resolve complex technical issues
- Document IT processes and create knowledge base articles
- Lead hardware/software lifecycle management and asset inventory
Qualifications
- 5+ years of progressive IT support experience with Windows Server environments
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting and automation tools
- Strong troubleshooting skills for network connectivity and system performance
- Experience with ServiceNow or ITSM platforms
- Excellent communication and customer service abilities