Job Description
Join TechNova Solutions as an IT Support Specialist and become the backbone of our dynamic New Orleans team! We're seeking a tech-savvy professional to deliver exceptional IT services across our growing organization. In this role, you'll troubleshoot hardware/software issues, deploy new systems, and maintain network security – all while working in the vibrant heart of the Big Easy. Enjoy competitive benefits, professional development opportunities, and the chance to shape our IT infrastructure in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across 150+ workstations
- Implement cybersecurity protocols and conduct vulnerability assessments
- Deploy and configure Windows/macOS systems and cloud applications
- Manage Active Directory, Office 365, and Azure environments
- Document IT procedures and maintain service desk ticket systems
- Provide on-site and remote technical support to 50+ daily users
- Coordinate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ or Network+ certification required
- Proficiency in Active Directory, Office 365, and Azure fundamentals
- Strong understanding of network security best practices
- Excellent troubleshooting skills with hardware/software issues
- Experience managing helpdesk ticketing systems (ServiceNow preferred)
- Ability to lift 25lbs for equipment maintenance