Job Description
Join our innovative tech team in Minneapolis as a Senior IT Support Specialist! We're seeking a dynamic professional to deliver exceptional technical support to our growing client base. With competitive benefits, career advancement opportunities, and a collaborative culture, this is your chance to thrive in Minnesota's vibrant tech scene. If you're passionate about solving complex technical challenges and delivering outstanding customer service, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Manage Active Directory, Azure AD, and Office 365 environments
- Deploy and maintain endpoint management solutions (Intune, SCCM)
- Document SOPs, knowledge base articles, and incident reports
- Collaborate with cross-functional teams on IT security initiatives
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Security+ or equivalent certification required
- Expertise in Windows 10/11, macOS, and cloud platforms
- Strong scripting skills (PowerShell/Bash)
- Experience with ServiceNow or similar ITSM tools
- Excellent problem-solving and communication abilities
- Bachelor's degree in Computer Science or related field preferred