Job Description
Are you a technical problem solver looking for the next step in your IT career? Apex Digital Solutions is seeking a dynamic IT Support Specialist to join our growing team in Arlington, TX. We pride ourselves on delivering top-tier technical solutions to our clients and fostering an inclusive, high-performance culture.
In this role, you will be the first line of defense for our internal and external users, ensuring seamless access to technology and resolving complex issues with speed and precision. If you have a passion for technology and a knack for communicating with non-technical users, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work environment supporting work-life balance.
- Professional development and certification reimbursement.
- State-of-the-art office facilities in the heart of Arlington.
Responsibilities
- Tier 1 & 2 Support: Provide exceptional technical support via phone, email, and ticketing systems to resolve hardware, software, and network issues.
- Desktop Management: Deploy, configure, and manage end-user devices, including laptops, printers, and mobile devices.
- Network Troubleshooting: Diagnose and resolve connectivity issues, VPN problems, and local area network (LAN) failures.
- Asset Management: Maintain accurate records of IT inventory, ensuring all assets are tagged, tracked, and updated in the CMDB.
- Security Compliance: Assist in enforcing IT security policies, performing patch management, and managing antivirus software.
- End-User Training: Conduct training sessions to educate staff on new software tools and best practices for cybersecurity.
Qualifications
- Education: Associate’s degree in Information Technology, Computer Science, or equivalent work experience.
- Certification: CompTIA A+ or Network+ certification is highly preferred.
- Experience: 2+ years of experience in IT support, help desk, or a similar technical support role.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office 365, Active Directory, and TCP/IP networking.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical problems under pressure.
- Communication: Excellent verbal and written communication skills with a focus on customer service.