Job Description
Join our dynamic IT team in Wichita, KS as an IT Support Specialist. You'll be the backbone of our technical operations, ensuring seamless system functionality and exceptional user experiences. We offer competitive compensation, professional development opportunities, and a collaborative environment where your expertise makes a tangible impact. If you're passionate about solving technical challenges and supporting organizational success, apply today to become a key player in our tech-driven future.
Responsibilities
- Provide first-line technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Manage user accounts, permissions, and security protocols across organizational systems
- Document technical issues, solutions, and asset inventory in ITSM software
- Collaborate with cross-functional teams to implement system upgrades and security patches
- Train staff on new technologies and best practices for digital security
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ or Network+ certification required
- Proficiency in Active Directory, Microsoft 365, and cloud services
- Strong troubleshooting skills with hardware/software/network diagnostics
- Excellent communication skills and customer service orientation
- Ability to prioritize tasks and manage multiple simultaneous requests