Job Description
Are you ready to elevate your IT career in the heart of Tennessee?
Apex Systems Memphis is seeking a Senior IT Support Specialist to join our dynamic team. If you are passionate about technology, thrive in a collaborative environment, and want to make a tangible impact on a growing organization, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification reimbursement.
- A collaborative culture that values innovation and employee growth.
As the first point of contact for technical issues, you will play a crucial role in maintaining our operational excellence.
Responsibilities
- Provide expert Tier 2/3 technical support for hardware, software, and network issues via phone, email, and remote tools.
- Manage and configure end-user devices, including Windows 10/11, macOS, and mobile platforms (iOS/Android).
- Administer and troubleshoot Active Directory, Office 365, and VPN access.
- Perform regular system backups, patch management, and security updates.
- Collaborate with network engineers to diagnose and resolve complex connectivity issues.
- Train end-users on new software deployments and security best practices.
Qualifications
- Minimum of 3-5 years of experience in IT Support, Help Desk, or System Administration.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification preferred.
- Strong understanding of TCP/IP, DNS, DHCP, and VPN protocols.
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.
- Strong written and verbal communication skills.
- Ability to lift and carry equipment weighing up to 40 lbs for on-site deployments.