Job Description
Join TechSolutions Inc., a leading IT services provider in Louisville, KY, as we expand our dynamic support team. We're seeking a dedicated Senior IT Support Specialist to deliver exceptional technical assistance to our diverse clientele. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment in the heart of Kentucky's tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and security protocols across 200+ endpoints
- Deploy, configure, and maintain Windows/Linux workstations and servers
- Document IT processes, incidents, and solutions in ServiceNow
- Collaborate with cross-functional teams on infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of progressive IT support experience in Windows/Linux environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for hardware, networking, and security issues
- Excellent communication and customer service abilities
- Experience with ITIL processes and ticketing systems